Cancellation & Refund Policy

1. Cancellation of Orders or Services

Cancellation requests will be considered only if they are made immediately after placing an order or submitting a service request.

A cancellation request may not be accepted if the order or service request has already been processed, assigned, started, delivered, or communicated to the concerned vendor, merchant, service provider, or team.

2. Non-Cancellable Services

Certain digital products, services, customized services, subscriptions, or other services that have already been started or delivered may not be eligible for cancellation or refund.

The applicable cancellation and refund terms, if any, may be mentioned on the respective product or service page.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect physical product, please report the issue to our Customer Support team on the same day of delivery.

The complaint may be subject to verification. Based on the nature of the issue and verification, PSLTD (PSPLAY.IN) may provide a replacement, refund, or another appropriate resolution, where applicable.

4. Services Not as Described

If a service or digital product provided by PSLTD (PSPLAY.IN) is materially different from its description on our website, please contact our Customer Support team as soon as possible and preferably on the same day of delivery or service completion.

Our team will review the complaint and determine the appropriate resolution based on the nature of the issue and the applicable service terms.

5. Third-Party Products or Services

For products or services fulfilled directly by third-party vendors, merchants, manufacturers, or service providers, the applicable vendor or manufacturer's terms may also apply.

Where a manufacturer's warranty is applicable, customers may be required to contact the respective manufacturer or authorized service centre for warranty-related issues.

6. Refund Processing

If a refund is approved by PSLTD (PSPLAY.IN), the refund will generally be processed within 3–5 business days.

The actual time taken for the refund to reflect in the customer's bank account or payment method may vary depending on the bank, payment gateway, card issuer, or other payment service provider.

7. Cancellation After Service Commencement

If work or service delivery has already commenced, cancellation may not be possible, and any refund will be considered based on the work already completed, the nature of the service, and the applicable terms displayed at the time of purchase.